AWARDS

Distinguishes Weleski Transfer
Among Atlas Agents Nationwide

The highest quality award presented by Atlas Van Lines is the Milton M. Hill Quality Award. This award is dedicated to the memory of Milt Hill and the Quality and professionalism he demanded for our customers and is considered the most rigorous measure of quality in the entire industry.

Recipients of the Milton M. Hill Quality Award must achieve the following before receiving Atlas' ultimate quality presentation:

• Meet or exceed all 12 quality standards on the Agency Performance Evaluation as outlined in the ATLAS WORLD-CLASS COMMITMENT.
1. Customer Satisfaction Rating - A rating measured by response to the question "Please rate the move.
2. Warehouse Rating - Information compiled based on the completion of a physical warehouse inspection by members of Atlas. A videotape of the inspection is completed and reviewed by members of the Quality Warehouse Review Group to determine a rating.
3. Agency Satisfaction Frequency - Information compiled by Customer Relations regarding the number of moves handled (booked, hauled; origin agent or destination agent) and the number of complaints lodged against the agency. The information is displayed showing the number of shipments vs. the number of complaints (e.g. 525/3). The standard is 1 complaint per 100 shipments. Information is based upon a rolling year.
4. Weight Estimating Accuracy - Credit is given for estimates within 10% of the actual weight. Calculations are "weighted" to identify shipments that are underestimated, as these cause extreme hardship to our customers. The number found to be within 10% is compared to the total number of shipments estimated in a given month in order to arrive at a percentage of accuracy. Binding estimate shipments and military are excluded from the statistics.
5. Uniform Compliance - A percentage acquired from the question "Was the driver in Atlas uniform?"
6. Equipment Qualification - The percentage of units measured by fleet registration that have the required equipment qualification documents (signed lease agreement, color photo and current vehicle inspection) on file.
7. Equipment Atlas Specs - A measurement by fleet registration based upon equipment paint compliance. It is the percentage of equipment leased to Atlas Van Lines that is painted to Atlas specifications, and not limited to 600 miles service. In addition, will utilize "spot checks" performed by Atlas operations department.
8. Hauling Claims Ratio - A comparison of an agent's claim liability attributable to the banking function as compared to hauling revenue. Liability divided by revenue.
9. Documentation Ratio - A comparison of the total number of times an agent is subject to be traced versus the tracing action. Initially, this criteria will measure the timely remittance of complete and accurate shipping documentation. The responsible agent is traced 15 days after delivery.
10. Packing Claims Ratio - A comparison of an agent's claim liability attributable to packing as compared to the revenue derived from packing for a rolling year. Claim liability divided by packing revenue. Information will be based upon a rolling year.
11. Warehouse Claims Ratio - A comparison of an agent's claim liability that occurred while the shipment was in the warehouse as compared to the total revenue distributed for the warehouse for a rolling year.
12. Safety Points - An average of the number of safety violation points, per driver, assessed the agency each month.
• Quality Warehousing Award - Receive a superior Warehouse Rating of "5" on the Agency Performance Evaluation.
• Achieve the Hauling Excellence Award from the Household Goods Operations Division
• 90% positive response from the question "Would you use Atlas / Weleski Transfer again?
• Drivers rated 4.5 - 5.0 based on customer satisfaction
• Participation in a minimum of 175 shipments

As one of only 52 agents out of Atlas' system of over 400 agents nationwide, Weleski's Tarentum office has again received the prestigious Milton M. Hill Award based on evaluations conducted during the second half of 2006 through the first half of 2007.